Analyze For the Improvements of GetHelp!

As what have been mentioned in the excerpt of the report for GetHelp! , the developers have done a lot of improvements in UI design after receiving feedbacks from actual users. To summarize the core point, the mainly point they captured and applied in their improvements finally is to make the app more intuitive and concise. This is quite important for a UI designer when he/she organizes the work flow and functionalities of each page of the web app and actually it is still popular and qualified to be a design rule for web app developers. Therefore, besides the changes had been done for the home page of GetHelp!, actually this rule can be applied to all the other pages. For examples, for statistics page, the display of listing all kinds of statistics down in the page with just text description is quite unintuitive and boring. To improve it, some images which can briefly indicate the content of each statistics can be attached with each statistics and after users enter this page, the images will directly give them a general impression on what does each do. This also makes the page more interactive and easy to use. Additionally, for the project page, there is a decision problem on how you should organize the positions of reply box and the answers list. For part of the users who decide to do a help, they probably want to first have a look at other responses and come up with their own answer then. So in this case if we can put the reply box in balanced position with answers list instead of positioning reply box just in front of the answers list, this will not affect the browser experience of both the viewers and users who just want to reply first.

  Furthermore, as mobile app is so popular now that almost all the traditional websites or web apps are willing to make a mobile version of them, the issues remaining are how to transform GetHelp! into the mobile version. Actually, the answer is quite straightforward: Choose all the essential components in the app and reorganize them to fit the size of mobile phones. I found that the work flow of GetHelp! is quite like Facebook. They both base on an asking and replying mechanism. So here, a possible way of doing transforming is following the style of Facebook mobile app. In details, one page for making a new project, one page for overviewing the helps list, one page to show the answers list and give reply box and one page for viewing the statistic list. However, in this case, because of the restriction of the screen size of mobile phones, it’s inevitable to split the functions in each web page into several pages on mobile phones. So another important point is the navigation functions for all these pages. One good example is the structure of Facebook mobile app, which provides a navigation page and also navigation bar in each page. This helps user to follow the work flow of the app with a good user experience.